Terms of sale
1. Seller Information
The Marséclat website is operated by Zao ZHANG, sole trader (Entrepreneure Individuelle – EI), trading as Marséclat.
SIRET number: 130 391 428 00013
Contact: marseclat@gmail.com
For our contact details, please consult our Legal Notice.
These terms apply to orders placed by consumers.
2. Products
The jewellery offered on the Marséclat website is described on each product page, including its materials and dimensions.
Photographs show the products as accurately as possible. Colours may vary slightly depending on your screen.
Freshwater cultured pearls and natural gemstones may vary slightly in shape, size or colour. These characteristics do not, in themselves, constitute a defect where the product matches its description.
3. Prices
Prices are stated in euros (€). Shipping charges and the total amount payable are specified before payment.
VAT is not applicable pursuant to Article L. 223-3 of the French Code of Taxes on Goods and Services.
Marséclat reserves the right to change its prices. Products are charged at the price displayed when the order is confirmed.
4. Orders
Customers can review and correct their order before confirming it.
Confirming an order constitutes acceptance of these Terms and Conditions of Sale and entails an obligation to pay. A confirmation email is sent to the customer, together with the applicable terms.
If a product becomes unavailable after an order is placed, Marséclat will inform the customer and refund the amounts paid for the product concerned.
5. Payment
Payment is made online using the payment methods offered at checkout.
Orders are dispatched after payment has been confirmed.
6. Delivery
Orders are delivered exclusively within Metropolitan France, by Lettre suivie or Colissimo.
Delivery takes 5 to 8 business days from payment confirmation, including order preparation and transit.
The applicable shipping charges and delivery timeframe are indicated before the order is confirmed.
In the event of a delay, loss or delivery issue, please contact us so that we can assist you.
7. Right of Withdrawal
Customers have 14 days from receipt to notify us of their decision to withdraw, followed by a further 14 days to return the jewellery.
Customers may notify us using our online withdrawal form or by sending a clear statement to marseclat@gmail.com.
Return shipping costs for a change of mind are the customer’s responsibility. The jewellery must be carefully protected. Any reduction in value resulting from handling beyond what would be necessary to examine it in a shop may result in a deduction from the refund.
Refunds are issued to the original payment method no later than 14 days after notification of withdrawal. We may withhold the refund until we receive the jewellery or proof of dispatch, whichever occurs first.
If the entire order is returned, the original standard delivery charges will be refunded, excluding any additional charges for express delivery.
Detailed procedures, the return address and the model withdrawal form can be found in our Returns and Refunds Policy.
8. Statutory Guarantees
Marséclat jewellery is covered by the statutory guarantee of conformity for two years from delivery, as well as the guarantee against hidden defects, under the conditions provided for by law.
For any enquiries, please contact us at marseclat@gmail.com, stating your order number and, if possible, attaching a few photos.
9. Liability
Customers are advised to follow the jewellery care and use instructions.
Damage actually caused by an accident or misuse does not, in itself, constitute a lack of conformity.
This provision does not limit the statutory guarantees or the seller’s liabilities provided for by law.
10. Personal Data
Personal information is processed, in particular, to manage orders and customer enquiries.
For information about how your data is processed and your rights, please consult our Privacy Policy.
11. DISPUTES – CONSUMER MEDIATION
In the event of a dispute between the Customer and the business, both parties will endeavour to resolve it amicably. The Customer must first submit a written complaint to the business or, where applicable, its Customer Relations Department.
If no amicable agreement is reached, or if the business does not respond within a reasonable period of one (1) month and the dispute remains unresolved, the Customer, acting as a consumer and subject to the conditions set out in Article L.612-2 of the French Consumer Code, may refer the matter free of charge to the competent mediator listed by the French Consumer Mediation Evaluation and Monitoring Commission pursuant to Article L.615-1 of the French Consumer Code:
La Société Médiation Professionnelle
www.mediateur-consommation-smp.fr
Alteritae, 5 rue Salvaing, 12000 Rodez, France