Refund policy
Returns and Refunds
You have 14 days from the date you receive your order to exercise your right of withdrawal.
The jewellery must be returned in its original condition, unworn and undamaged. Return shipping costs are the customer’s responsibility.
Once we have received and inspected the jewellery, your refund will be issued to the original payment method.
12-Month Warranty
Marséclat offers a 12-month commercial warranty covering manufacturing or assembly defects.
Depending on the circumstances, we may offer a repair or replacement of the jewellery.
Please contact us and include a few photos so that we can assess the most appropriate solution.
This commercial warranty does not limit your statutory rights.
Pearls and Natural Gemstones
Freshwater cultured pearls and natural gemstones may vary slightly in shape, size, colour or lustre. These natural characteristics are not considered defects.
For any enquiries about returns or refunds, please contact us at: marseclat@gmail.com